Safety Protocols & Clinical Processes

At ConnectCare, we continue to follow safety protocols and clinical processes to help keep everyone healthy and safe

Serving Our Patients Before, During and After COVID-19

During the height of the pandemic, we remained opened to serve our communities via virtual phone and video visits as well as in clinic visits for those needing immediate care with enhanced safety measures. Thanks to the efforts of all our fellow community members and neighbours by staying home and effectively controlling the spread of the virus, we will continue to expand our services to meet the needs of our communities with continued health and safety measures.

How we are keeping our patients safe

Guided by Alberta Health Services and recommendations from the Public Health Agency of Canada, we have taken a number of steps outlined in our Safety Protocols & Clinical Processes below in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care.

You can be confident that you will receive safe, high-quality, compassionate care from your ConnectCare team!

What to expect when attending our facility

Please do inform us of any symptoms for the safety of all patients and staff, thank you

Your physician or nurse may be wearing a mask to keep you and others safe as needed

Requests for all visitors

  • Although no longer mandatory, if you do have a cold or flu please consider wearing a face covering to prevent the spread of any communicable diseases
  • We recommend to continuously wash and sanitize your hands
  • Attend your appointment alone (if possible) and as close to your appointment time as possible

Safety Protocols & Clinical Processes

Face Coverings are recommended

If you do have a cold or flu please consider wearing a face covering to prevent the spread of any communicable diseases


If you are sick and it is possible it may be easily transmissible to others, you may be asked to wear a face covering as needed

Cleaning, Reorganization & Check-In
  • We still recommend for all visitors or patients to keep a safe distance to prevent transmission of communicable diseases
  • If you are ill, please continue to notify us, you will likely be requested to wear a mask at the very least to help prevent the spread
  • Our team is still continuing to use Routine Practices and Additional Precautions as required to make personal protective equipment (PPE) decisions and to prevent the spread of infections